Contact Us
Languages the team reads
The editorial team reads and replies in English, so you can write to us in English and expect a clear response. We also read German and French, and will understand messages in those languages, though our replies will come back in English.
What never belongs in a message
No financial details, passwords or scans of identity documents should be sent through this form. The form is not encrypted to the standard of a banking channel, and any sensitive data you type into it could be intercepted or read by a third party. A genuine operator or reviewer will never ask you for your login credentials or a copy of your passport or utility bill through a contact page.
If you are asked for such information, stop the conversation. Close the page and report the request to the relevant consumer-protection body in your jurisdiction rather than complying. You can discuss a casino in general terms here, but anything that touches your money or your identity belongs on a secure channel that the operator itself provides.
Where to turn if gambling is a problem
If you are struggling with gambling, the contact form is not the right place. Use a dedicated support organisation instead, where trained advisers can talk you through your options confidentially and without judgement. These services operate independently of any casino and will not pass your details to an operator.
Most such organisations offer self-exclusion guidance, budgeting advice and practical steps to limit how much you play. Reaching out to them is a constructive move, and it costs nothing to start the conversation. The form on this page is for questions about the site’s content, not for crisis support.
What this form changes for you
Using this form does not create any obligation on our part to act on your behalf or to intervene with a casino. We read every message, but we cannot guarantee a particular outcome or promise a specific response time. You will hear back from us within a reasonable period, and we will address the points you raise as far as we are able.
Anything you send becomes part of our records for as long as necessary to handle your query. We will not share your message with a casino unless you explicitly ask us to, and we will never use your details for marketing without your consent.